Business Terms & Conditions

Last updated: February 27, 2026Version: 1.0

Summary

These Terms govern your relationship with Bubba as a pet service provider using our platform as a business partner. They cover platform services, ranking transparency, commission structure, data access, complaint handling, and mediation — all in compliance with the EU Platform-to-Business (P2B) Regulation.

These Terms & Conditions ("Terms") govern the relationship between you, a pet service provider ("Provider", "you"), and MB Bubba ("Bubba", "we", "us") when you use the Bubba platform as a business partner, including through the Console application and all related services.

These Terms are drafted in compliance with the Platform-to-Business (P2B) Regulation (EU) 2019/1150 and the E-Commerce Directive (2000/31/EC).

These Terms are separate from the Pet Owner Terms & Conditions, which govern the relationship between Bubba and consumers.

Platform Description & Scope

1.1 Service Description

Bubba is an online intermediation service (within the meaning of Regulation (EU) 2019/1150) that connects pet service providers with pet owners. We provide:

Listing services — Your business profile, services, pricing, photos, and staff are listed on the Bubba platform (website and client app) for consumers to discover.
Search visibility — Your listings are discoverable through search and browsing by pet owners.
Booking management — Consumers can book your services; you receive and manage bookings through the Console app.
Payment processing — Consumer payments are processed through Adyen and distributed to you, minus any applicable platform commission.
Communication tools — Real-time chat with consumers, including AI-assisted chat.
Analytics — Insights into your booking activity, reviews, and business performance.
Review management — Consumer reviews are published on your profile; you can reply publicly.

1.2 Bubba's Role

Bubba acts as an intermediary — we connect Providers with pet owners but we do not provide pet services ourselves. The contract for pet services is between the Provider and the pet owner. Bubba facilitates the connection, booking, and payment.

Ranking Parameters

In accordance with Article 5 of the P2B Regulation, we disclose the main parameters that determine the ranking of your services in search results and their relative importance:

2.1 Primary Ranking Factors (in order of importance)

Average rating (highest importance) — Providers with ratings are shown before those without. Among rated providers, those with higher average ratings appear first. The rating is calculated as the arithmetic mean of all verified review ratings, rounded to one decimal place.
Service type match — When a consumer searches for a specific service type (e.g., grooming, veterinary), only providers offering that service type are shown. This is a filter, not a ranking weight.
City / location match — When a consumer searches for a specific city, providers with active locations in that city are shown. Providers outside the specified city are excluded. This is a filter, not a ranking weight.
Text query relevance — When a consumer enters a text search query, providers whose business name matches the query are shown. This is a filter, not a ranking weight.
Availability — The platform checks whether a provider has working hours configured and indicates current availability (available today, tomorrow, or this week). This information is displayed to consumers but does not currently affect ranking order.
Account status — Only active providers (not permanently closed) appear in search results.

2.2 What Does Not Affect Ranking

Commission rate or fees — The commission rate you pay does not influence your ranking.
Subscription tier — There is no premium placement or pay-for-rank feature.
Self-preferencing — Bubba does not operate its own pet service business and does not self-preference any providers.
Exclusive dealing — Using competing platforms does not affect your ranking.

2.3 Paid or Promoted Listings

Bubba offers promoted/featured listings. Promoted listings are clearly labeled as "Sponsored" or "Promoted" to consumers in compliance with DSA Art. 26.

Commission Structure & Payment Terms

3.1 Commission

Bubba operates a hybrid commission model combining subscription tiers with per-booking commissions.

3.2 Payout Schedule

Payouts are made on a schedule chosen by you (weekly or monthly) via bank transfer through Adyen to the bank account registered during your onboarding. The payout includes all completed bookings from the previous period, minus applicable commission, payment processing fees, and any refunds processed.

3.3 Currency

All prices on the platform are in euros (EUR). Prices are stored in cents (minor currency units) and displayed to consumers in euros.

3.4 Refunds and Commission

If a booking is cancelled by the consumer within the free cancellation window of your cancellation policy, the full booking amount is refunded and no commission is charged.
If a booking is cancelled by you, the full booking amount is refunded to the consumer and no commission is charged.
If a refund is issued for any other reason, the commission on the refunded amount is also refunded to you.

3.5 Additional Fees

Additional fees include: a payment processing fee deducted from provider payouts and an online payment fee charged to consumers at checkout.

3.6 Changes to Commission

Any changes to the commission structure will be communicated at least 15 days in advance in accordance with P2B Art. 3(2). You have the right to terminate your account before the changes take effect.

Data Access & Portability

In accordance with P2B Art. 9:

4.1 Data You Can Access

Through the Console app, you have access to:

Your booking data (past and current bookings, customer names, service details, pricing, status).
Your review data (ratings, review text, your replies).
Your business analytics (aggregate booking statistics, revenue summaries).
Your service listing data (services, variants, add-ons, pricing, photos).
Your staff and team member data.
Customer contact information for active and past bookings (name, contact details as shared by the customer).

4.2 Data Export

You can export your business data in machine-readable format through the Console app settings.

4.3 Data Bubba Retains

Bubba retains and uses:

Aggregate analytics (e.g., booking volumes, average ratings across the platform) for platform improvement — this data is anonymized and does not identify individual providers.
Individual booking data for legal, tax, and compliance purposes per applicable retention laws.

4.4 Use of Provider Data

Bubba does not use individual provider data to compete with providers or to develop competing services. Bubba does not operate its own pet service business.

Differentiated Treatment

In compliance with P2B Art. 7:

Bubba does not offer its own competing pet services.
Bubba does not provide differentiated treatment to specific providers in terms of ranking, visibility, or access to features based on commercial relationships.
All providers using the same plan/tier have access to the same platform features.
If differentiated treatment is introduced in the future (e.g., premium tiers with enhanced features), it will be clearly disclosed in these Terms with adequate advance notice.

Restriction, Suspension & Termination

In compliance with P2B Art. 4:

6.1 Grounds for Restriction or Suspension

We may restrict or suspend your account for:

Violation of these Terms or applicable law.
Providing false, misleading, or fraudulent information in your listings or profile.
Substantiated consumer complaints about service quality or safety.
Repeated cancellations or no-shows without valid reason.
Non-compliance with KYC/KYB requirements.
Legal requirements or court orders.
Safety or fraud emergencies requiring immediate action.

6.2 Notice Before Restriction or Suspension

Before restricting or suspending your account, we will:

Provide you with a statement of reasons explaining the specific facts, circumstances, and grounds for the decision.
Give you the opportunity to clarify or remedy the issue before action is taken, except in cases of:
- Legal obligation requiring immediate action.
- Safety or fraud emergencies.
- Repeated violations where prior warnings were issued.

6.3 Termination

Either party may terminate the contractual relationship:

By you: At any time, with effect from the end of any pending bookings. Contact legal@bubba.pet or use the Console app settings.
By Bubba: With at least 30 days' written notice, accompanied by a statement of reasons. Notice will be sent to your registered email address.

6.4 Consequences of Termination

Upon termination:

Your listings will be removed from the platform.
Pending bookings will be honoured or cancelled with full consumer refund (as appropriate).
Outstanding payouts for completed bookings will be processed per the standard payout schedule.
You can export your data before account closure.

Internal Complaint Handling

In compliance with P2B Art. 11:

7.1 How to Submit a Complaint

If you disagree with a platform decision (restriction, suspension, ranking, content moderation, or any other matter), you can submit a complaint:

Email: legal@bubba.pet
In-app: Contact support through the Console app.

7.2 Process

We will acknowledge your complaint within 5 business days.
Complaints are reviewed by the platform operations team.
We aim to resolve complaints within 15 business days. Complex cases may take up to 30 business days.
You will receive a reasoned response explaining the outcome and any actions taken.

7.3 Transparency

Once scale warrants, we will publish annual reports on the number and types of complaints received, average resolution time, and outcomes.

Mediation

In compliance with P2B Art. 12:

If a dispute cannot be resolved through our internal complaint mechanism, you may seek mediation through:

Vilnius Court of Commercial Arbitration (VCCA) Website: www.arbitrazas.lt Email: info@arbitrazas.lt

Bubba will engage in good faith in any mediation proceedings. Each party bears its own costs of mediation, unless the mediator determines otherwise.

Partner Onboarding & Verification

9.1 Registration Requirements

To register as a provider on Bubba, you must provide:

Business name and legal form.
Business address.
Contact details (email, phone).
Description of services offered.
Service types (e.g., grooming, veterinary, boarding, training).
Relevant business licenses or permits (where required by law).

9.2 KYC/KYB Verification

Payment processing requires Know Your Customer (KYC) and Know Your Business (KYB) verification through Adyen. You will need to provide:

Identity documents for the business owner(s) or authorized representatives.
Business registration documents.
Bank account details for payouts.
Additional documents may be required by Adyen based on applicable financial regulation and your business type.

9.3 Verification Timeline

We aim to complete verification within 5 business days of receiving all required documents.

9.4 Your Responsibilities

You are responsible for:

Providing accurate and current business information.
Maintaining valid business registrations and licenses.
Holding appropriate professional liability insurance as required by applicable law.
Complying with all applicable laws governing the pet services you provide.

Service Listing Requirements

10.1 Required Information

For each service listing, you must provide:

Service title and description.
At least one service variant with pricing (in cents, displayed as EUR).
Estimated duration.
Service type category.

10.2 Pricing

All prices must be set in cents (minor currency units). They are displayed to consumers in EUR.
Prices must include all applicable taxes unless otherwise required by national law.
You are responsible for the accuracy of your pricing.

10.3 Photos and Content

Photos must accurately represent your business and services.
Content must not infringe third-party intellectual property rights.
Content must comply with applicable advertising standards and must not be misleading.

10.4 Prohibited Services

You may not list services that are illegal, fraudulent, or that violate animal welfare laws.

Booking & Order Management

11.1 Booking Confirmation

When a consumer books your service, you will receive a notification. Bookings are confirmed automatically upon submission. If manual confirmation is configured for your account, you must confirm or decline the booking promptly.

11.2 Cancellation by Provider

If you cancel a confirmed booking:

The consumer receives a full refund.
Frequent or unjustified cancellations may affect your ranking and may result in account review.

11.3 No-Show Handling

Your booking policies define no-show windows and fees. Auto-no-show applies after the configured time period. You should attempt to contact the consumer before marking a booking as a no-show.

11.4 Rescheduling

Rescheduling flows are available for both parties. Rescheduled bookings maintain the original booking reference for tracking purposes.

Reviews

12.1 How Reviews Work

Only consumers who have completed a booking (order status: completed) can leave a review.
Reviews are verified against completed orders — only genuine customers can review.
Reviews affect your average rating and, consequently, your ranking in search results (see Section 2).

12.2 Provider Replies

You can publicly reply to consumer reviews. Replies must be professional and comply with the same content guidelines as reviews. See our Reviews & Ratings Policy.

12.3 Moderation

Reviews are subject to moderation. You can report reviews that you believe violate our review guidelines. Moderation decisions can be appealed per our internal complaint mechanism (Section 7).

Intellectual Property

13.1 Your License to Bubba

By listing your business on Bubba, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your listing content (business name, description, photos, service details) for the purpose of operating the platform and promoting your business on the platform and in marketing materials.

13.2 Your Representations

You represent and warrant that you own or have the necessary rights to all content you upload to the platform, and that your content does not infringe any third-party rights.

13.3 Bubba's IP

The Bubba platform, including its design, software, logos, and branding, is the intellectual property of MB Bubba. You may not use Bubba's trademarks or branding without prior written consent.

Liability

14.1 Provider Liability

You are responsible and liable for:

The quality, safety, and legality of the services you provide.
Compliance with all applicable laws, regulations, and professional standards.
Any loss, injury, or damage caused during your service delivery.
The accuracy of your listings and business information.

14.2 Bubba's Liability

Bubba is liable for:

The availability and proper functioning of the platform (subject to reasonable maintenance and force majeure).
Accurate processing of payments through Adyen.
Data protection compliance for data we process as controller.

Bubba is not liable for:

The quality or safety of services you deliver.
Consumer satisfaction with your services.
Indirect, consequential, or punitive damages, to the maximum extent permitted by law.

14.3 Indemnification

You agree to indemnify and hold Bubba harmless against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your services, or your violation of applicable law.

Specialist Accounts

Specialist accounts provide individual professionals with a portable professional identity on the platform.

15.1 Specialist Identity

Specialists (individual professionals) have portable professional identities on the platform, including their display name, bio, certifications, and service types.
Specialist profiles are separate from any business they work with and remain under the specialist's control.
Specialists may choose to make their profile public or private.

15.2 Multi-Business Work

Specialists may work with one or more businesses simultaneously.
Specialists may work independently, exclusively with businesses, or in a hybrid mode.
Independent specialists receive an auto-created business profile to manage their own bookings.

15.3 Portability

When a specialist leaves a business, their professional profile, ratings, and reviews transfer with them.
Order history and review data remain associated with the specialist's portable identity.
Business owners may transfer business ownership to another specialist within their team.

15.4 Business Partner Obligations

Business partners must ensure team members linked as specialists have agreed to the platform's terms.
When inviting specialists to join a business, the invite includes the role and permissions granted.
Business partners acknowledge that specialists retain their portable identity when they depart.

Modification of Terms

In compliance with P2B Art. 3(2):

16.1 Notice Period

Any modifications to these Terms will be communicated at least 15 days in advance via email to your registered email address. Where changes are complex or have significant impact, we will provide at least 30 days' notice.

16.2 Your Options

If you disagree with proposed changes:

You may terminate your account before the changes take effect.
Continued use of the platform after the effective date constitutes acceptance of the modified Terms.

16.3 Format

Modifications will be provided in a clear, understandable format highlighting the specific changes made.

General Provisions

17.1 Governing Law

These Terms are governed by the laws of the Republic of Lithuania.

17.2 Jurisdiction

Disputes arising under these Terms may be brought before the courts of the Republic of Lithuania.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bubba regarding your use of the platform as a provider.

17.5 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver.

17.6 Language

These Terms are provided in English. Translations may be available; in case of any discrepancy, the English version prevails.

Contact Us

For questions about these Terms:


Email	legal@bubba.pet
Postal address	Žirmūnų g. 57-50, LT-09110 Vilnius, Lithuania